Role of Tropical Africa Tours & Safaris Ltd:

The role of TATS hereafter referred to as “Our Company”, is to design itineraries to fit the requirements of our customers. In doing so, we may use independent suppliers for the provision of selected services. Whatever the case, we accept responsibility for the proper performance of your contract with us subject to the following booking conditions:

Terms and conditions

Please take time to read the following terms and conditions of our services. Confirming a tour package with Tropical Africa Tours Ltd implicates that you have read, fully understand and accept the terms and conditions described below.
 

A. BOOKINGS

1. TAT Ltd. provides transportation, accommodation bookings, restaurant meals, excursions, guiding, charters, tour entries and other services in cooperation with independent suppliers.

 2. All information given in the itinerary to our clients is to the best of TAT’ knowledge and based on the latest information available. TAT Ltd can not be liable for modified information from third parties after the moment of sending, nor for any obvious typing errors.

3. To reserve flights and gorilla permits we need your full names as they appear in passport, your nationality and passport number.

4. Upon confirmation of the safari, the client must inform TAT of any preferences and special requests of the participants; e.g. medical needs, diet, requirements relating to disabilities and any other requirements. TAT will meet the requests if possible.
 

5. All packages are subject to availability and not guaranteed until confirmed. Many accommodations offered by TAT have limited capacity and therefore it is essential to make reservations well in advance.
 

6. In the event that you wish to amend your reservation in any way, TAT will verify the level of realization of the preferred adjustment and confirm accordingly. TAT reserves the right to charge an amendment fee conform to the actual costs, which will be added to the total invoice.
 

7. TAT reserves the right to change and re-adjust the tour schedule, transportation, accommodation and services indicated in the itinerary in the event of unforeseen circumstances before arrival.

B. PRICES

1. The prices quoted for the various safaris are as per the itinerary and include the following services, unless stated differently: overnight in hotels, guesthouses, tents or lodges, all meals as indicated, sightseeing as noted in the itinerary, park entrance fees and ranger fees, airport transfers where applicable, ground transportation, English speaking driver/guides and bottled mineral water in the vehicle.

2. Expenses that are not covered: international and domestic air fares, visa and passports, meals not mentioned in the itinerary, drinks other than the mineral water provided in the vehicle, tips and gratuities for the guides and accommodation staff, laundry, travel insurance and other items of personal nature.

3. Prices on the website or quoted to our clients are subject to change without notice and are not guaranteed until confirmed.

4. TAT reserves the right to adjust the price at any time should there be any fluctuation in the exchange rate or increase in the cost of any proportion of the tour, though the company will make every effort to minimize the increase.

C. EXECUTION OF THE TOUR

1. No guarantees can be given for game viewing as it is a privilege to see animals in their natural habitat. You must take caution when viewing the animals and follow up on the instructions given by either the tour guide or rangers.

2. A gorilla or chimpanzee permit guarantees clients to track the primates in question to their location but does not guarantee that the animals will be in plain sight.

3. Accommodation is based on a twin or double bedded room, tent or bandas, with private bathroom where possible. Single rooms may be available with the payment of a supplement fee but can not always be guaranteed in case clients change rooming on safari.

4. TAT reserves the right to substitute equivalent or superior hotels. If a hotel of equivalent standard is not available TAT may substitute the next best quality hotel or suggest a superior at an extra charge.

5. The mode of transport utilized will be dependent on the number of clients and the route taken based on the specifications of the chosen itinerary. Every effort is made to ensure that vehicles are provided in a roadworthy condition but no liability can be accepted for a puncture, breakdown, damage, or any delay as a result of the poor road conditions.

6. Experienced English speaking driver/guides are provided, who will be the only persons allowed to drive the vehicles of TAT. The driver’s decision on all matters, such as the route taken, is final.

7. TAT reserves the right to alter any route or arrangement, to cancel the operation of any scheduled tour or vary the safari services in any way in the event of unforeseen circumstances, such as road closures, bad weather, problems with national parks or hotels and security considerations. In such cases alternative arrangements will be made as circumstances permit.

8. TAT reserves the right to employ subcontractors to carry out all or part of the services agreed to be supplied.

9. The right will be retained to refuse any person from participating or continuing any tour if, in TAT’ opinion or in the opinion of any other person in authority, the person concerned behaves in such a way to cause or be likely to cause danger, hazard or inconvenience to any third party, damage to property or to environments and ecosystems. No refunds will be made and TAT shall not be liable for expenses incurred as a result of the termination.

D. PAYMENT

1. All tours will be booked and confirmed only after receiving a 35% deposit of the basic program rate. In case of gorilla permits a full advance payment of the permit fee is required.

2. The balance is due no later than 30 days prior to the safari, unless agreed differently.

3. Bookings made within 30 days before arrival must be fully paid at the time of confirmation.

4. If payment is not received in accordance with the above, TAT has the right to cancel the booking.

5. Payment can be made by bank transfer or received in cash, in any way before the start of the safari.

6. The costs of international transactions (or 5% service charge in case of credit card payment) are to be fully paid by the client.

E. CANCELLATIONS AND REFUNDS

1. All cancellation requests must be made in writing and shall be effective on the date of actual receipt by TAT.

2. The following cancellation charges apply to the basic program rate:

• 60 days or more prior to arrival full refund

• 59 – 32 days prior to arrival 25% charge

• 31 – 8 days prior to arrival 50% charge

• 7 – 3 days prior to arrival 75% charge

• 48 hours or less prior to arrival 90% charge

TAT reserves the right to deduct all expenses incurred from money paid.

3. Gorilla permits and air tickets are 100% non-refundable.

4. No refunds will be made for any unused services, late arrival or no-show of any of the members of the tour.

F. COMPLAINTS

1. TAT shall try to ensure that the company exceeds the expectations in every area of the tour arrangements. However, suggestions are very much appreciated in order to keep improving the quality of the service.

2. Complaints must be reported immediately to the TAT representative and to the supplier of the service in question, who will do their best to resolve the matter. If the problem is not solved to the client’s satisfaction the complaint should be reported in written form and not later than 30 days after completion of the tour.

3. Liability for any complaints not notified in accordance with the above described procedure can not be accepted.

G. LIABILITY

1. TAT will make every effort to ensure that all arrangements and services connected to the safari will be carried out as specified in the most efficient and effective way possible. However, the company does not have direct control of the provision of services by suppliers and, whilst every supplier is chosen with the utmost care, TAT does not accept liability for errors or omissions of such suppliers.

2. TAT shall not be liable for any loss, damage or injury of any nature whatsoever whether to person or property.

3. Whilst every care is taken, TAT can not be held responsible for the direct or indirect costs of loss or damage to baggage or personal possessions.

4. TAT can not accept liability or pay compensation for unforeseen circumstances beyond the control of the company or its staff, including flight delays/cancellations or force majeure such as war or threat of war, riots, civil disturbances, terrorist acts, border closure, acts of government or other authorities, strikes, thefts, epidemics, road closures, industrial disputes, natural or nuclear disaster, extreme weather conditions, fire, technical and/or mechanical problems to transport and all similar events beyond the company’s control.

5. It is the responsibility of the travel agency/wholesaler to ensure that all members of the tour have the appropriate passports, visas, travel permits, health certificates and other documentation required for the safari.

6. It is the responsibility of the clients to take proper medical and practical precautions in regard to health and safety. Medical advice should be sought well before traveling.

7. Clients are strongly advised to obtain a comprehensive travel insurance before coming to Uganda. Local evacuation coverage is available in the unlikely event of a medical emergency while out on safari with TAT.

8. The respective laws of the country govern TAT liability to passengers carried in its own vehicles. All claims are subject to the jurisdiction of the courts of the country in which the cause of action arises.

THANK YOU FOR TAKING TIME READING
THESE TERMS AND CONDITIONS!